Through our hotel website we provides an online platform which you may use to find information about the hotel, to view room rates and to make a reservation. You, as the user, is responsible for verifying that the option you book is suitable for yourself and your travelling party (if any). All content such as images, text descriptions, room rates, map and so forth is provided as accurately as possible, but may differ from the hotel on arrival. Images from rooms generally may differ slightly due to variations in individular room designs and or descriptions. Although we will use commercially reasonable skill and care in performing our services we will not verify if, and cannot guarantee that, all information is accurate, complete, correct or up to date, nor can we be held responsible for any errors (including manifest and typographical errors), interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of the website or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Changes in market conditions or circumstances may occur on short notice which may make information displayed on site inaccurate or outdated. In case of problems, our Customer Service will use its commercially reasonable efforts to assist you and serve as a point of contact. If you have any questions, please do contact us prior to booking to ensure the best possible stay.
All room pricing on our website is subject to change and is binding upon booking. From time to time a new promotion may be offered or due to high demand a room may also increase in price. It is generally not possible to change a booking, once made, unless it is listed a refundable. Rooms listed as refundable are generally only refundable up to 31 days prior to arrival. Beyond that date decisions will be made on a case by case basis. Rooms listed as non-refundable are generally not refundable regardless of time of cancelation, but we will try to assist if deemed reasonable and possible.
To the extent permitted by applicable law, we reserve the right to, and our discretion, to refuse or cancel bookings in exceptional cases and will notify you of the refusal or cancellation by email to the address you provided when you made your booking. Typical reasons for rejecting or cancelling a booking include, but are not limited to: Breach of the Terms of Use, force majeure events, trade or economic sanctions, embargoes, legal restrictions, suspicions of fraud or theft, suspected criminal activity, suspicious bookings, communication problems and obvious errors such as significant errors in pricing.
Please note that deposit payments and or payments are generally not refundable and can be forfeited if booking is canceled or the balance payment is not made on time or at all. All refund are subject to a 15% financial institution credit card refund fee. Credit card payments are subject to a 3% financial institution credit card fee. Cancelations or request must be made as soon as possible by written word via an email, in order to have a record for both parties.
In rare cases, we may also have to cancel or reject a booking or make adjustments due to obviousr errors, independent of the origin of such errors. For clarity, an obvious error is a mistake on the Site (e.g. in terms of price, conditions, points) which a reasonable person would not consider to be normal. If your booking is affected by an obvious error, we will notify you by email at the address you provided when you made the booking and will adjust the booking or awarded points as appropriate, and will, if relevant, refund some or all of the amount charged.
When rendering our services, the information that we disclose about Accommodations is based on the information provided to us by our suppliers or providers (including but not necessarily limited to the Accommodations, their representatives, distributors, destination management companies (DMCs), channel managers, partners, etc.). As such, the Accommodations or their representatives are given access to an extranet or other connectivity solution through which they are fully responsible for updating all rates, availability, description, pictures, booking conditions, accommodation policies and other information which is displayed on the Site. Although we will use commercially reasonable skill and care in performing our services we will not verify if, and cannot guarantee that, all information is accurate, complete, correct or up to date, nor can we be held responsible for any errors (including manifest and typographical errors), interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of the Site or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Each Accommodation remains responsible at all times for the accuracy, completeness and correctness of the Accommodation information displayed on the Site. Changes in market conditions or circumstances may occur on short notice which may make information displayed on the Site inaccurate or outdated. In case of problems, our Customer Service will use its commercially reasonable efforts to assist you and serve as a point of contact with the Accommodation. Please note that ACCEPT HOTELS is one of many channels Accommodations use to make their inventory available for reservation. When a search result indicates that a particular Accommodation has no more rooms available, that means the room type is not available for reservation through ACCEPT HOTELS.
The Site does not constitute and should not be regarded as a recommendation or endorsement of (the quality, service level or rating of) any Accommodation listed on the Site. We hereby expressly disclaim any representation, warranty or undertaking in relation to the quality, status or adequacy of any Accommodation listed on the Site. The Accommodations can be ranked on the Site according to different criteria (star rating, reviews, etc.). The default ranking is based on an automated algorithm which may be updated or amended from time to time, and which takes into account different factors including but not necessarily limited to availability, promotions and rates, historical popularity, money earned by ACCEPT HOTELS, conversion (the ratio of reservations made to Site visits), sales of room nights, cancellations, quality of content, guest review scores, star ratings etc. ACCEPT HOTELS currently has a “Preferred Partner” program whereby certain selected Accommodations have the opportunity to improve their visibility on the Site. Such Preferred Partner listings will be marked or contain wording for clarity. Under certain circumstances, ACCEPT HOTELS may also offer Accommodations the option of sponsored listings, i.e. to pay for a top spot. Such sponsored listings will be marked or contain wording for clarity.
In rare cases, we may also have to cancel or reject a booking or make adjustments due to “obvious errors”, independent of the origin of such errors. For clarity, an obvious error is a mistake on the Site (e.g. in terms of price, conditions, points) which a reasonable person would not consider to be normal. If your booking is affected by an obvious error, we will notify you by email at the address you provided when you made the booking and will adjust the booking or awarded points as appropriate, and will, if relevant, refund some or all of the amount charged.
Please note that suspected group bookings can also be rejected or cancelled by ACCEPT HOTELS or the Accommodation as most Accommodations have specific procedures for group bookings. Contact our Customer Service team for more information.
Circumstances such as ongoing renovations, Accommodation booking errors, and specific guest needs can affect the quality of your stay. Be sure to let the Accommodation know any special requests or requirements you have at check-in.
The Accommodation star, other denoted ratings, or any reference on the Site to a rating on the Site (“Accommodation Ratings”) are provided for your information only. The Accommodation Ratings are based on information we have received from our suppliers, including the Accommodations, and may take into account the Accommodation’s facilities, rates, reviews, and services. Accommodation Ratings are unrelated to any other ratings assigned by government tourism authorities. We do not independently verify star ratings. A star rating is only indicative of the level of comfort you can expect to find in a particular Accommodation, with a higher star rating generally being indicative of a higher level of comfort and amenities. For more detailed information, please check the detailed description on the Site. Please be aware that star ratings can vary greatly on the basis of location, available alternatives, local market conditions, practices or other circumstances. Thus, it is possible that a star rating in one particular country or city is not comparable to the same star rating in another country or city due to such circumstances. Star ratings do not necessarily reflect all the amenities or services that might be available at an Accommodation, and some amenities and features may not be available in every room or at every property with a particular star rating. If there are particular amenities or features that are important to you, please contact our Customer Service and inquire as to the availability of such amenities or features.
ACCEPT HOTELS provides an online platform through which you can browse other services, including but not necessarily limited to flights and rental cars, (“Ancillary Services”) and make reservations for such Ancillary Services. Although the ACCEPT HOTELS Site provides the platform for which you can browse and make reservations for these Ancillary Services, the Ancillary Services are provided by ACCEPT HOTELS associated companies or partners (“Partners”), which have been carefully selected by ACCEPT HOTELS. For example, flight display, search and reservation services on the ACCEPT HOTELS Site are currently provided by Booking Holdings Inc. companies KAYAK or priceline.com and their respective suppliers. Such Partners will be clearly displayed on the Site when browsing the Ancillary Services and a link provided to the Partner’s terms and conditions of use and/or privacy policy, which will govern the relationship between you and our Partner for the relevant Ancillary Service reservation.
By making a booking through the Site for the Ancillary Services, you make an offer to book a reservation (e.g. for flights or a rental car) at the price listed for such reservation on the Site, and on such other terms and conditions notified to you by the Partner from time to time, which shall become a binding contract when your reservation is accepted by the Partner. The Partner will indicate the acceptance of your Ancillary Service booking via an e-mail confirmation to you. The Partner reserves the right to reject bookings as set out in their terms and conditions.
ACCEPT HOTELS also works with other companies, including Booking.com B.V., to offer reservations options in Accommodations worldwide to guests. In some cases, you will receive a confirmation referring to such other companies. ACCEPT HOTELS may also offer the option to book Ancillary Services (flights, rental cars) in cooperation with selected Partners as described above.
ACCEPT HOTELS grants you a limited, restricted, personal, non-transferable, non-sublicensable, revocable license to access and use the Site only as expressly permitted in the Terms of Use. Except for this limited license, we do not grant you any other rights or license with respect to the Site; any rights or licenses not expressly granted herein are reserved. The content and information on the Site, as well as the software and infrastructure used to provide such content and information, is proprietary to ACCEPT HOTELS or its suppliers and providers, including the Accommodations and Ancillary Services. You may only use the Site to make bona fide and legitimate enquiries or bookings and you hereby undertake not to make any speculative, false or fraudulent bookings or any reservations in anticipation of demand. You undertake that the payment details you provide us with in making a booking are fully correct. You also undertake to provide correct and accurate e-mail, postal and/or other contact details to ACCEPT HOTELS and acknowledge that ACCEPT HOTELS may use these details to contact you in the event that this should prove necessary.
Unless otherwise expressly permitted, websites may not hyperlink to any page beyond the homepage of the Site or frame the Site or any web page or material herein, nor may any entity hyperlink any aspect of the Site in an email for commercial purposes without the express written permission of ACCEPT HOTELS.
By making a reservation on the Site, you represent and warrant that you are not covered by any international sanction program.
If and when applicable, you will satisfy all your obligations, tax, withholding or otherwise as required by your country of residence.
ACCEPT HOTELS may use proprietary or third party technology (e.g. Google reCAPTCHA v3) on pages of its Site to keep the Site safe from malicious attackers or anyone who abuses the Site.
Please note that all prices on the Site are for Ancillary Services are set by our Partners, unless otherwise indicated. Please refer to the appropriate Partner’s terms and conditions for any additional charges that may be applicable to your reservation (for example, airport tax).
Your reservation, and any Ancillary Services you purchase, do not include insurance.
The prices shown in ACCEPT HOTELS listings are based on rates set by the properties in their Property Currency. You may choose to view listing prices in the Property Currency or a different Display Currency. If your payment card or account supports it, we may give you the option to select the Charge Currency before you pay for your booking.
In connection with facilitating your Accommodation transaction, the charge to your Payment Instrument may include a charge for taxes and fees (“Taxes and Fees”) unless indicated otherwise. In relation to Accommodations, this charge includes an estimated amount to recover the amount ACCEPT HOTELS pays to the Accommodation in connection with your reservation for taxes owed by the Accommodation including, without limitation, sales and use tax, occupancy tax, room tax, excise tax, value added tax and/or other similar taxes. In certain locations, the tax amount may also include government-imposed service fees or other fees not paid directly to the taxing authorities but required by law to be collected by the Accommodation. The amount paid to the Accommodation in connection with your reservation for taxes may vary from the amount we estimate and include in the charge to you. The balance of the charge for Taxes and Fees, if any, is a fee ACCEPT HOTELS retains as part of the compensation for our services and to cover the costs of your reservation, including, for example, customer service costs. If the balance is negative, ACCEPT HOTELS will absorb such difference. The charge for Taxes and Fees varies based on a number of factors including, without limitation, the amount ACCEPT HOTELS pays the Accommodation and the location of the Accommodation where you will be staying, and may include profit that ACCEPT HOTELS retains.
Our Accommodation suppliers, as vendors, include all applicable taxes in the amount billed and ACCEPT HOTELS pays over such amounts directly to the vendors. ACCEPT HOTELS is not a co-vendor associated with the vendors with whom we book or reserve your travel arrangements. Taxability and the appropriate tax rate and the type of applicable taxes vary greatly by location.
For transactions involving Accommodations located within certain jurisdictions, the charge to your Payment Instrument for Taxes and Fees includes a payment of tax that ACCEPT HOTELS is required to collect and remit to the jurisdiction for tax owed on amounts ACCEPT HOTELS retains as compensation for services.
For reservations where you need to pay at the Accommodation, the price may or may not include taxes and fees. Please verify the booking conditions and your confirmation mail or voucher or contact our Customer Service team.
We respect your privacy. Please have a look at our customer service for further information.
For pre-paid Accommodation bookings with ACCEPT HOTELS, you authorize us to collect and process (including the collection and processing through a third party) your information required by processing service providers or the financial institution that issues your Payment Instrument such as a credit or debit card in order to verify your identity. Personal information collected about you and that may be shared to such third parties (including to handle your transaction and/or maintain your account) is set out in our Privacy Policy.
In the event of Payment Instrument fraud or unauthorized use of your Payment Instrument by third parties, you should contact your bank or card issuer immediately upon becoming aware of such unauthorized use. If you suspect an unauthorized or fraudulent booking was made via ACCEPT HOTELS, please contact our Customer Service team immediately.
In order to make a booking you must be over 18 years old (or such other age at which majority is reached in your country or territory) and have the full legal capacity to make the transaction (or have the authorization to do so from your legal guardian). You undertake that the Payment Instrument you are using is your own or that you are authorized to complete the booking with this Payment Instrument and that there are sufficient funds to cover the cost of the transaction. You accept financial responsibility for all transactions made under your name or account.
You undertake that the details you provide us with in making a booking are fully correct. ACCEPT HOTELS reserves the right not to accept certain Payment Instruments. ACCEPT HOTELS may add or remove other payment methods at its discretion. For increased convenience, ACCEPT HOTELS now also offers the option to have your Payment Instrument details securely stored on file. If you choose to store a credit or debit card with ACCEPT HOTELS, we may not ask you for the Card Verification Value or security code the next time you use it to make a booking. For more details, have a look at our Privacy Policy.
For a variety of reasons, payment on the Site may fail. In such cases, ACCEPT HOTELS will offer you alternatives to ensure your reservation can go ahead. If you have any questions, please contact our Customer Service department.
Although most travel is completed without incident, travel to certain destinations may involve greater risk than others. We urge passengers to review travel prohibitions, warnings, announcements and advisories issued by their governments prior to booking travel, particularly when travelling to international destinations.
By displaying Accommodations in particular destinations, ACCEPT HOTELS does not represent or warrant that travel to such points is advisable or risk-free and ACCEPT HOTELS can never be held liable for damages or losses that may result from travel to such destinations. ACCEPT HOTELS can under no circumstances be held liable for any incidents occurring during your stay at the Accommodation. You are strongly advised to check the relevant travel advisories issued by your government for any country you are visiting and to take the necessary precautions. You are also advised to take personal travel insurance.
ACCEPT HOTELS cannot be held liable for any loss incurred in the event of your failure to hold the necessary passports, visas and documentation for your journey. You are advised to check with the relevant embassies, consulates and/or visa departments of the countries you wish to visit. It is your responsibility to obtain whatever travel documents are required.
Please note that some countries have strict rules and regulations on the import of restricted or prohibited goods, items or substances. These can include but are not necessarily limited to alcohol, tobacco, perfumes, drugs, medication, books, movies, DVDs, adult entertainment materials, food stuffs, plants, animal parts, etc. It is your responsibility to verify and comply with applicable regulations. Non-compliance can lead to severe penalties.
If you have complaints about ACCEPT HOTELS’s service, you can contact our Customer Service team via email, chat or whatsapp. We will do our very best to help you. Please note that any complaints about the Accommodation (policies, standards, service, facilities, decoration, food, etc.) is ultimately a matter for the Accommodation itself. ACCEPT HOTELS will coordinate directly with the Accommodation to try and find a mutually agreeable solution but cannot guarantee a satisfactory outcome. Complaints about Ancillary Services are governed by the terms and conditions of the Partner providing the Ancillary Service.
